Desktop Support Engineer

Desktop Engineer – Simplified (Support-Focused)

Role Summary

This role provides hands-on desktop and end-user support in an enterprise environment, with a strong emphasis on laptop setup, deployment, and user readiness. You’ll be the go-to for onboarding, troubleshooting, and keeping employee devices running smoothly.

Primary Responsibilities

• Provide day-to-day desktop support for hardware, OS, and application issues
• Build, image, configure, and deploy Windows and macOS laptops for new hires and replacements
• Support onboarding and offboarding: device setup, account access, MFA, VPN, and asset collection
• Troubleshoot escalated laptop, peripheral, and OS-related issues (in-person and remote)
• Re-image, repair, and refresh devices as needed
• Maintain accurate asset tracking and laptop inventory

Laptop Build & Endpoint Support

• Prepare laptops using Intune, AutoPilot, SCCM, Jamf, and ABM
• Apply standard images, configurations, and security policies
• Perform OS updates, patching, and configuration changes
• Ensure devices are compliant, secure, and fully functional before user delivery

Environment & Tools

• Hardware: Dell, Lenovo, HP, Apple
• OS: Windows 10/11, macOS
• Tools: Intune, SCCM, AutoPilot, Jamf
• Apps: Outlook, Teams, OneDrive, SharePoint, ServiceNow

Experience & Skills

• 3+ years in desktop or end-user support with the Tech stack of
• Hardware: Dell, Lenovo, HP, Apple
• OS: Windows 10/11, macOS
• Tools: Intune, SCCM, AutoPilot, Jamf
• Apps: Outlook, Teams, OneDrive, SharePoint, ServiceNow
• Strong hands-on experience with laptop builds and user device support
• Comfortable supporting users face-to-face, over phone, and remotely
• Strong troubleshooting, documentation, and customer services

*Rates depend on experience and client requirements