ITSM Administrator
Ref: JO-2608-362878
- South Africa, Cape Town
- Cloud, Network and Infrastructure, Technology
- IT
- 1,000 - 4,999 Employee
- Environment: In-office
- Contract Type: Permanent
- Starts: ASAP
ITSM Administrator – Cape Town
Process nerds and platform tinkerers, this one is calling your name.
Our client is in need of a ITSM Administrator who genuinely enjoys the puzzle of turning messy operational requirements into clean, scalable workflows. You’ll own the ITSM platform end-to-end – configuring, automating, integrating, and reporting on it – while partnering with Service Desk, Infrastructure, and Change Management to make service delivery actually work the way it’s supposed to.
What you’ll bring:
- 3+ years hands-on ITSM administration (ServiceNow, HaloITSM, or similar)
- Strong ITIL v4 knowledge across Incident, Change, Problem, Request, and Asset Management
- Experience building workflow automation, approvals, and business rules
- Proven integration experience using REST APIs, OAuth2, and/or webhooks
- Strong reporting and analytics skills – you turn data into decisions
- Understanding of RBAC, security controls, and data governance
- ITIL Foundation certification (or equivalent practical experience)
- Bonus: ServiceNow CSA/CAD, scripting skills, CMDB experience, M365/Azure AD integration exposure
The deal: Cape Town based | Platform ownership across the full ITSM lifecycle
Salt is acting as an Employment Agency in relation to this vacancy.
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