JAPAC Agency Operations Manager, Marketing

Salt Search has partnered with a top global SaaS company delivering digital experiences in over 150 markets, recognised for innovation and its award-winning company culture.

Reporting to the Head of Content APJ (fantastic leadership skills & career background), you will play a pivotal role in managing agency partnerships and ensuring seamless delivery of content and event programs across JAPAC for their new market-leading AI product suite.

Benefits

• 12-month maximum term contract (full paid leave entitlements) with a view to extending or converting to permanency.
• Work at a globally recognised tech innovator with an exceptional culture.
• Collaborate with world-class teams across the JAPAC region.
• Opportunities for career growth, skill development, and global exposure.
• A hybrid working model and a supportive team environment.

Key Responsibilities

• Build and maintain strong relationships with content and event agencies across JAPAC, guiding them on expectations, processes, and compliance.
• Collaborate with internal stakeholders to align on project goals, timelines, and deliverables.
• Oversee project management for campaigns and events, ensuring milestones and deliverables are met & ensure clear SLAs, QA checkpoints, and smooth handoffs from intake to execution.
• Implement and optimise operational workflows, SOPs, and SLAs
• Monitor budgets, validate POs and invoices, and provide KPI reporting
• Serve as the central point of contact for agencies, resolving escalations and ensuring quality standards
• Provide accurate KPI data (velocity, quality, ROI, efficiency) to leadership dashboards

Experience Required

• 5+ years’ experience managing agencies, content operations, or marketing operations, ideally in a regional or global context within a SAAS organisation ideally (not essential)
• Strong project management skills: planning, tracking, and delivering on deadlines, with the ability to guide agencies and internal stakeholders
• Experience implementing SOPs, managing SLAs, and optimising operational workflows
• Proven budget management skills, including PO validation, invoice review, and financial reporting
• Familiarity with project management tools, content management systems, asset libraries, and event technology platforms
• Ability to track KPIs, analyse performance data, and translate insights into actionable improvements
• Soft Skills: proactive problem-solver, calm under pressure, detail-oriented, adaptable, collaborative, and values-driven

How to Apply

If you’re excited about managing agency operations across JAPAC and thrive in a fast-paced, collaborative environment, click the apply link. If you are unsure of whether to apply yet, please contact Andrew Saltos on 0417 872 796 for a confidential discussion.

Applicants will be reviewed from the week starting the 19th of January.

We’re proud to have won the Best Mid-Sized Recruitment Company to Work For at the 2023 TIARA Recruitment Awards, and to have been finalists, for the second year in a row, in the Client Service and Recruitment Leader of the Year categories! At Salt, our mission is Creating Futures by putting our clients, candidates, partners, and team members at the heart of everything we do. We extend our sincere appreciation to everyone who has contributed to our continued success.

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