Marketing & Customer Communications Manager – Transformation

• Marketing & Communications Manager (Credit)
• 12-Month Contract | Up to $145,000 + Super | Sydney (Hybrid)

We have an exciting new contract opportunity to support a strategic program at one of Australia’s leading financial organisations. Be part of one of Australia’s largest transformation programs, helping shape how customers experience change at scale. Working on-site with their client, you will be embedded in a complex, high-profile environment, and you’ll lead customer communications for products, ensuring customers receive clear, compliant, and engaging communications throughout their journey.

We’re looking for a marketing and communications professional who thrives in fast-paced environments and knows how to simplify complexity. You’ll bring strong campaign delivery experience, exceptional stakeholder management & project management skills, and a proven ability to design customer-centric communications across multiple channels and touchpoints.

What’s on Offer

• 12-month engagement aligned to a major strategic transformation program
• Newly created role with genuine ownership and visibility
• Opportunity to work on a high-profile initiative
• Hybrid working environment (typically 2-3 days in office)
• Sydney CBD location
• Potential extension opportunities depending on program requirements

What You’ll Be Doing

• Lead customer communications across a large-scale transformation program
• Own the end-to-end customer journey, from migration planning through to post-migration communications
• Deliver multi-channel customer communications including email, SMS, direct mail, app notifications and other customer touchpoints
• Translate business and technical requirements into customer-friendly messaging and communication plans
• Manage stakeholder relationships across Product, Technology, CX, Risk, Legal, Compliance and Delivery teams
• Navigate governance and approval processes to keep delivery on track
• Monitor campaign performance and identify opportunities for continuous improvement

What We’re Looking For

• 5+ years of experience delivering customer communications within banking, financial services, fintech or large transformation programs
• Strong customer journey design and communications delivery experience
• Bonus if you have card migration experience
• Proven ability to manage stakeholders across complex, matrixed environments
• Comfortable working independently and driving outcomes without constant direction
• Strong planning, organisation and delivery management skills
• Able to influence, negotiate and secure approvals across multiple business functions

Application Process

If you meet the above requirements, please click the appropriate link to apply and we will be in touch. If you are unsure of whether to apply yet, for a confidential discussion, please contact Andrew Saltos on 0417 872 796.

Interested in other marketing roles? Contact us to explore other potential opportunities.

At Salt, our mission is Creating Futures by putting our clients, candidates, partners, and team members at the heart of everything we do. We extend our sincere appreciation to everyone who has contributed to our continued success.

Salt acknowledges the Traditional Owners of the lands across Australia as the continuing custodians of country and culture. We pay our respects to all First Nations Australians and their Elders past and present.