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Partner Success Manager

Ref: JO-2511-357295

United States Virgin Island
Client Success & Account Management, Sales
IT
250 - 999 Employees
ZAR 300,000.00 - ZAR 420,000.00 per annum

Environment: Remote
Contract Type: Permanent
Starts: 2026-01-05

🤝 Partner Success Manager (Remote – South Africa Based)

Location: South Africa (Remote)
Work Type: Full-time
Hours: Significant overlap with U.S. Eastern Time
Industry: SaaS / IT / Cybersecurity / MSP Ecosystem

🎯 Role Overview

Seeking a relationship-driven Partner Success Manager to support Managed Service Provider (MSP) partners through onboarding, deployment, support, and strategic growth. This role is ideal for someone with 1-3 years of experience in Customer Success or Channel Support, especially within the MSP or IT ecosystem.

🛠️ Key Responsibilities

Conduct regular video and phone check-ins with MSP partners to ensure successful onboarding and adoption.
Provide hands-on assistance with configuration and rollout.
Lead or assist with partner training sessions.
Act as first-line support for partner inquiries; escalate technical issues as needed.
Gather and document partner feedback and feature requests.
Collaborate with Sales and Partner Success teams to identify upsell and cross-sell opportunities.
Support strategic initiatives led by the Head of Partner Success.
Maintain accurate CRM records and deployment milestones.
Report on partner trends, adoption rates, and recurring challenges.
Represent the company at industry events and partner conferences.

📌 Qualifications

Native-level English fluency (spoken and written).
Availability during U.S. East Coast business hours (partial overlap acceptable).
1-3 years’ experience in Customer Success, Partner Success, or Channel Support (ideally within MSP environments).
Familiarity with MSP operations and tools (RMM, PSA, ticketing platforms).
Strong communication and relationship-building skills.
Ability to manage multiple partner relationships and maintain structured outreach.
Moderate technical proficiency and understanding of software deployments and IT environments.
Interest in SaaS, IT, or cybersecurity solutions.

🌟 Preferred Attributes

Empathetic listener who can translate partner needs into actionable feedback.
Highly organised with strong follow-up discipline.
Comfortable collaborating across Sales, Support, Product, and Executive teams.
Experience with CRM systems (e.g., HubSpot, Salesforce) and collaboration tools (e.g., MS Teams, Slack).
Confident presenting at partner events or webinars.