Paywall and Sales Operations Lead

Paywall & Sales Operations Lead

Surbiton, Surrey (Office-Based) – 5 days a week
£28K (£30K after probation) + £6K Bonus | OTE £36K

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This isn’t a back-office role.

We’re looking for someone commercially sharp, highly organised, and accountable for performance.

Someone who doesn’t just follow processes – they improve them.

If you thrive in fast-paced environments, enjoy working with data, people, and systems, and want real ownership over revenue performance – this role will suit you.

We don’t need perfection – we need discipline, attention to detail, and the ability to execute under pressure.

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About the Role

Our client is a fast-growing, social-first agency working with creators across global markets.

You’ll sit at the centre of the paywall and sales operation – driving performance, managing execution, and ensuring everything runs efficiently behind the scenes.

This is part operator, part analyst, part team leader.

You’ll:

Own operational performance across assigned creators
Manage day-to-day execution within the paywall and sales function
Identify opportunities to improve revenue and conversion
Oversee pricing, positioning, and monetisation strategy
Manage and coordinate a remote operations team
Track performance data and report directly to leadership

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Who You Are

You’re not reactive – you stay in control.

You are:

Highly organised – you can manage multiple workflows and priorities
Commercially aware – you understand performance, revenue, and optimisation
Detail-focused – you spot issues others miss
Confident – comfortable managing people and making decisions
A strong communicator – clear, direct, and composed under pressure
Solutions-driven – you fix problems, not just flag them
Accountable – you take ownership of outcomes, not just tasks

You might come from operations, e-commerce, digital marketing, or a high-performance environment – but mindset matters more than background.

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What Success Looks Like

Consistent revenue growth across assigned creators
Strong operational execution across teams
Clear, structured reporting and performance visibility
Issues identified early and resolved quickly
High standards maintained across systems and processes

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Why Join

Performance-based bonuses
Work closely with senior leadership
Be part of a fast-growing, high-performance environment
Real ownership and responsibility
Clear progression as the business scales

*Rates depend on experience and client requirements