We are seeking a CRM Program Management Office (PMO) Lead to drive the transformation of our CRM operating model into an AI‑enabled, scalable governance framework. This role will internalize operational oversight, implement structured intake and prioritization models, and oversee SLA performance across Adobe Campaign and HTML production teams. This is not a traditional traffic management role, but a transformational leadership role.

Key Responsibilities

· Own CRM governance framework and intake model

· Implement and manage PM tool (Workfront / Jira) based PM structure

· Define priority and sprint allocation aligned with development capacity

· Monitor SLA performance and production KPIs

· Lead risk management and root cause analysis processes

· Drive automation and process innovation initiatives

· Coordinate cross‑functional teams (Technical Campaign Management, Adobe Campaign Manager Development, HTML Development, Quality Assurance)

· Support AI‑enabled CRM capability evolution

Qualifications

· 8-12+ years in digital production or CRM program management

· Experience managing Martech‑driven environments

· Strong understanding of Adobe Campaign or similar CRM platforms and HTML

· Experience with PM tools (Workfront / Jira preferred)

· Demonstrated SLA and capacity management expertise

· Strong analytical and reporting skills

· Ability to manage offshore and cross‑functional teams

· Bachelor’s degree required; PMP (Project Management Professional) preferred

Preferred

· Experience in enterprise CRM operations

· Experience implementing PM tool governance

· Exposure to AI‑enabled marketing processes

Salt is acting as an Employment Agency in relation to this vacancy.