Pre-Sales Architect – collaboration platforms

Pre-Sales Architect – collaboration platforms

We’re looking for an experienced Pre-Sales Architect to take ownership of the design and technical direction for enterprise collaboration, unified communications, contact centre, and customer experience solutions.

This is a strong fit for a technical specialist who is equally comfortable in a pre-sales, consulting, or solution architecture capacity – someone who can sit with a client, unpack what they actually need, build a secure and scalable solution around it, and then guide the delivery team through to a successful rollout. You’ll be seen as a trusted advisor by both clients and internal teams, turning complicated business problems into practical, forward-looking technology solutions.

The role calls for deep, hands-on expertise across collaboration platforms, unified communications (UC), contact centre (CC) and customer experience (CX) technologies, systems integration, and enterprise architecture more broadly.

What You’ll Be Doing

Solution Architecture & Design

• Architect enterprise collaboration, UC, CC and CX solutions that are properly aligned to the business objectives behind them.
• Turn business requirements into detailed technical architectures, designs and implementation roadmaps.
• Assess and recommend the right collaboration platforms, UC technologies and CX solutions for the client’s specific needs.
• Build architecture that is scalable, secure, high-performing and built to last.
• Produce solution architecture documentation – high-level and low-level designs, architecture diagrams, technical specs, integration designs and implementation plans.

Client Engagement & Pre-Sales

• Act as the trusted technical voice throughout the sales cycle.
• Sit with customers to properly understand both business and technical requirements.
• Run solution workshops, discovery sessions and technical presentations.
• Support the business development team with compelling, technically sound proposals.
• Get involved in RFP/RFI responses, Scope of Work development, pricing exercises, proposal reviews and client presentations.
• Put together executive summaries and technical recommendations for client stakeholders.

Enterprise Collaboration & Integration

• Active Directory / Entra ID
• CRM platforms
• ERP systems
• ITSM solutions
• Business applications
• Develop technical specifications for custom development and systems integration work.
• Define the API, web services and data exchange requirements needed to support business workflows and automation.

Contact Centre & Customer Experience Solutions

• Design and architect enterprise-grade contact centre and CX solutions.
• Provide technical leadership across cloud and hybrid customer engagement platforms.
• Make sure CX solutions line up with operational, security and business requirements.
• Support migration and transformation work from legacy platforms onto modern, cloud-based services.

Governance, Compliance & Delivery Support

• Ensure every architecture design holds up against security best practice, data privacy regulation and internal governance standards.
• Own the handover of proposed solutions to delivery teams for implementation.
• Provide technical oversight through implementation and deployment.
• Lead customer Proof of Concept (POC) initiatives.
• Review, validate and sign off on final solution designs and proposals.

What You’ll Bring

Technical Expertise

• Deep knowledge of enterprise collaboration technologies.
• A solid grasp of enterprise networking principles, network protocols and topologies, and security architecture and controls.
• Strong knowledge of system architecture frameworks, software architecture principles, and design patterns and best practice.
• Expertise in enterprise integration using APIs, REST/SOA services, data exchange protocols, and identity and access management solutions.

Contact Centre & CX Technologies

Demonstrated experience designing and implementing solutions across one or more of the following platforms:

• Cisco Contact Centre & Unified Communications
• Cisco Voice Solutions
• Genesys PureCloud (Genesys Cloud CX)
• NICE CXone
• Amazon Connect
• Microsoft Teams Voice
• Zoom Contact Center
• Alcatel-Lucent OmniPCX Enterprise
• Other enterprise-grade CC, UC and CX platforms

Consulting & Pre-Sales Skills

• Proven pre-sales and technical consulting track record.
• Confidence engaging with executives, business leaders and technical stakeholders alike.
• Strong requirements gathering, solution design and proposal development ability.
• Experience presenting technical solutions to both technical and non-technical audiences.
• Ability to turn conceptual designs into practical, implementable solutions.

Problem Solving & Leadership

• Advanced troubleshooting and analytical ability.
• Strong decision-making in complex technical environments.
• Excellent stakeholder management and relationship-building skills.
• Ability to lead technical discussions and influence architecture decisions.
• Strong documentation and communication skills.

Qualifications

Required

• Bachelor’s degree in Information Technology, Computer Science, Engineering or a related field.
• Significant experience in Solution Architecture, Technical Architecture, Unified Communications, Collaboration Platforms, Contact Centre or Customer Experience technologies.
• Proven experience in enterprise solution design and technical consulting.

Preferred

• Vendor certifications across collaboration, UC, CC and cloud technologies.
• Cloud platform certifications (Microsoft Azure, AWS, Google Cloud).
• Contact centre and CX platform certifications.
• Architecture certifications such as TOGAF or equivalent.

What Success Looks Like

You’re a strategic thinker who’s also happy to get hands-on – someone who can bridge business requirements and technology solutions with equal ease. You’ll design innovative collaboration and CX solutions, stay engaged with clients across the full sales cycle, and make sure architecture translates into real, working implementations.

Salt is acting as an Employment Agency in relation to this vacancy.