Senior Customer Success Manager

Senior Customer Success Manager | Cybersecurity / OT Security

Interested in helping some of the region’s largest industrial organisations strengthen their cybersecurity?

I’m partnering with a globally recognised cybersecurity specialist focused on protecting Operational Technology (OT), Industrial Control Systems (ICS) and critical infrastructure.

They’re looking for a Senior Customer Success Manager to take ownership of strategic enterprise relationships across the Middle East and Africa.

This is a post-sales, customer-facing position combining relationship management, technical engagement, customer retention and commercial growth.

What you’ll be doing:

• Managing strategic enterprise customers across the MEA region.
• Driving onboarding, solution adoption and long-term customer success.
• Building relationships with CISOs, IT/OT security leaders and senior stakeholders.
• Leading customer business reviews and demonstrating measurable value.
• Managing customer retention, renewals and identifying expansion opportunities.
• Working closely with Sales, Engineering, Product and Technical Support teams.
• Identifying customer risks and proactively managing escalations.

What we’re looking for:

• 5+ years in Customer Success, Technical Account Management or Strategic Account Management.
• Background in Cybersecurity, Enterprise SaaS or Industrial Technology.
• Experience managing enterprise customers across the Middle East.
• Strong stakeholder management, communication and commercial awareness.
• Exposure to OT Security, ICS or Critical Infrastructure is highly advantageous.
• Arabic and/or French language skills would be a significant advantage.

Salt is acting as an Employment Agency in relation to this vacancy.