Senior Sage Payroll Support Consultant

Job Overview

An opportunity exists for an experienced Senior Sage Payroll Support Consultant to join a professional payroll consulting environment. This client-facing role requires a highly skilled payroll specialist with extensive Sage Pastel Payroll experience, strong compliance knowledge, and the ability to provide exceptional support to a diverse client base.

The successful candidate will be responsible for payroll processing, payroll system support, statutory submissions, client relationship management, and contributing to business development initiatives.

Minimum Requirements

• Matric certificate
• Relevant tertiary qualification
• Sage Pastel Payroll qualification (essential)
• Minimum 10 years’ experience working with Sage Pastel Payroll
• Strong practical knowledge of Sage Pastel Payroll systems
• Knowledge of other Sage products (essential)
• PCC knowledge (essential)
• Advanced Microsoft Excel skills (essential)
• Good working knowledge of Microsoft Office
• Experience with E@syFile submissions and reconciliations
• Excellent verbal and written communication skills
• Strong interpersonal and client-facing abilities
• Ability to work under pressure and manage multiple priorities
• Own reliable vehicle and valid driver’s licence

Key Responsibilities

Payroll Support and Processing

• Process weekly, fortnightly, and monthly payrolls accurately and within agreed deadlines
• Provide telephonic, remote, and onsite support to clients
• Assist clients with payroll system queries and troubleshooting
• Maintain accurate payroll records and documentation
• Perform payroll reconciliations and related administrative functions
• Ensure payroll data integrity and accuracy at all times

Compliance and Legislative Requirements

• Prepare and submit EMP501 reconciliations through E@syFile
• Ensure compliance with payroll, SARS, and employment legislation
• Monitor legislative updates and implement required changes
• Assist clients with payroll compliance and reporting requirements
• Provide guidance on payroll best practices and statutory obligations

Client Relationship Management

• Build and maintain strong relationships with clients
• Deliver professional, responsive, and solution-driven service
• Manage client expectations effectively
• Identify opportunities to improve client payroll processes and efficiencies

Business Development

• Canvass for new clients during quieter periods
• Promote payroll packages, software upgrades, consulting services, and related solutions
• Identify opportunities to expand services within existing client accounts
• Support business growth through proactive client engagement

Key Competencies

• Strong problem-solving and analytical skills
• Excellent attention to detail and accuracy
• Strong organisational and time management abilities
• Professional communication and presentation skills
• Ability to build rapport and maintain client relationships
• Self-motivated with a proactive approach
• Ability to work independently and within a team environment
• Strong administrative capability
• Adaptable and willing to continuously learn and develop
• Commercial awareness with a customer-focused mindset

Ideal Candidate

The ideal candidate will be a seasoned Sage Payroll professional with extensive payroll processing experience, advanced Excel skills, strong compliance knowledge, and a passion for delivering exceptional client service. They will be confident engaging with clients, resolving complex payroll queries, and balancing operational responsibilities with business development activities.