Technical Account Manager

Technical Account Manager (TAM)

Own Outcomes. Drive Value. Protect and Grow Revenue.

As a TAM, you will be accountable for driving technical-business value realization across a portfolio of accounts. You will operate independently, proactively identify risk, align executive stakeholders, and ensure customers achieve measurable outcomes from their investment. If you are motivated by accountability, impact, and technical depth – this role is for you.

What You’ll Do

Own Technical-Business Value Realization

● Develop structured 30-60-90 day value plans for assigned accounts, clearly defining the customer problem, measurable success criteria, and milestone outcomes

● Drive customers to first measurable value and extend that momentum into a longer-term adoption and expansion roadmap beyond the initial 90 days

● Own the full lifecycle of value realisation – from implementation through sustained adoption and renewal readiness ● Ensure implementation translates into business impact – not just completed tasks or technical milestones

● Align Professional Services, partners, and internal stakeholders to deliver against defined business outcomes ● Identify risks early, articulate root cause and business impact, and drive corrective action across teams

● Continuously assess account health (On Track, At Risk, Expansion-Ready) and adjust the roadmap accordingly

Lead Post-Sales Account Strategy

● Serve as the primary post-sales technical owner and accountable leader for customer outcomes

● Operate as the cross-functional quarterback, aligning Professional Services, R&D, and partners toward measurable value delivery

● Lead customer meetings, set structured agendas, and maintain clear executive visibility into progress, risks, and impact

● Provide best-practice guidance grounded in product and domain expertise

● Push back constructively when needed to protect value delivery and long-term success

● Deliver structured escalation to R&D with clear root cause, urgency, and business impact – ensuring resolution protects customer value

● Maintain executive alignment to validate that outcomes are recognized and renewal readiness is secure

Proactively Identify and Manage Risk

● Surface risks early with clear root cause analysis

● Propose next steps and corrective actions

● Own escalations cleanly and professionally

● Demonstrate full accountability for outcomes

Drive Executive Alignment & Renewal Readiness

● Ensure executive sponsors have visibility into progress and value

● Conduct structured success reviews and value summaries

● Validate that leadership perceives the account as “on track”

● Prepare accounts for predictable renewals and identify expansion signals

What Success Looks Like

● Customers achieve defined value milestones

● Risks are identified and managed before they become escalations

● Executives recognize and validate business impact

● Accounts renew predictably

● Expansion opportunities are surfaced strategically

What You Bring

● 4+ years in Technical Account Management, Solutions Engineering, or technical post-sales roles

● Experience owning enterprise customer outcomes

● Strong executive communication skills

● Proven ability to operate independently and proactively

● Comfort managing risk and difficult conversations

● Experience in SaaS, cloud, DevOps, or enterprise IT environments

Technical Skills (Preferred)

● Experience working with APIs (REST, SOAP, GraphQL)

● Familiarity with scripting or programming (Python, JavaScript, etc.)

● Understanding of system integrations and troubleshooting

● Working knowledge of SQL and data analysis

● Experience in complex enterprise environments

Who Thrives Here

● People who own outcomes, not activity

● Individuals who take accountability for mistakes and correct them quickly

● Professionals who are comfortable leading with authority

● Operators who prefer measurable impact over busy work

● Those who value clarity, structure, and direct communication

Our Commitment to Inclusion

We believe in creating a workplace where everyone feels valued and empowered. The company is committed to fostering diversity, equity, and inclusion through fair hiring practices, equal pay initiatives, supportive benefits, and community‑focused programs. All qualified applicants will be considered without regard to race, gender identity, sexual orientation, nationality, age, disability, veteran status, or any protected characteristic.

*Rates depend on experience and client requirements