Account Manaegr

Account Manager

Client Relationship & Engagement

• Act as the primary point of contact for assigned client accounts, ensuring a consistently high standard of service and responsiveness.
• Conduct regular client meetings to:
  • Address escalations and concerns
  • Gather new and evolving requirements
  • Review project performance and deliverables
  • Discuss account settlements and manage account arrears
• Conduct routine visits to high-value clients at least once every three months.
• Advocate for clients internally by clearly communicating feedback, issues, and requests to relevant teams.

Account Management & Revenue Growth

• Achieve agreed monthly sales and retention targets of $50,000, driven through existing client portfolios and client referrals.
• Build, develop, and maintain strong long-term client relationships to drive repeat business and referrals.
• Identify and execute account growth opportunities (upselling and cross-selling) within existing accounts to support revenue targets.
• Maintain a strong focus on achieving an 80% client re-sign / retention rate.

Product & Industry Knowledge

• Develop and maintain a strong understanding of MetaWeb‘s products, services, features, and technical capabilities to confidently address client queries.
• Stay informed on industry trends, competitor offerings, and emerging opportunities relevant to client needs.

Internal Coordination & Team Collaboration

• Work closely with internal sales, delivery, and support teams to ensure client requirements are clearly understood and effectively delivered.
• Coordinate with fellow Account Managers to align on meeting objectives and client engagement strategies.
• Maintain a shared calendar with the Manager and broader team to ensure transparency and effective scheduling.

Reporting, CRM & Performance Tracking

• Ensure CRM systems are consistently and accurately updated with client interactions, meeting notes, and account status.
• Monitor and track account performance against agreed KPIs.
• Prepare and submit weekly and monthly reports covering:
  • Client meetings conducted
  • Outcomes and agreed action items
  • Risks, opportunities, and growth potential
• Provide insights to management on customer needs, challenges, competitive activity, and potential new services or products.

Qualifications & Experience

• Background or exposure to IT / digital services preferred, but not mandatory.
• Strong communication, relationship management, and negotiation skills.
• Proven ability to manage multiple accounts and competing priorities effectively.

Commercial & Contract Management

• Experience or responsibility in contract renewals, pricing discussions, and proposal coordination preferred.

Problem-Solving & Escalation Handling

• Demonstrated ability to manage complex client escalations with a solution-focused mindset and strong ownership approach.

We’re proud to have won the Best Mid-Sized Recruitment Company to Work For at the 2023 TIARA Recruitment Awards, and to have been finalists, for the second year in a row, in the Client Service and Recruitment Leader of the Year categories! At Salt, our mission is Creating Futures by putting our clients, candidates, partners, and team members at the heart of everything we do. We extend our sincere appreciation to everyone who has contributed to our continued success.

Salt acknowledges the Traditional Owners of the lands across Australia as the continuing custodians of country and culture. We pay our respects to all First Nations Australians and their Elders past and present.