Billing Customer Service Specialist

Salt is looking to hire a ‘Billing Customer Service Specialist’ to manage billing and subscription inquiries, resolve payment discrepancies, and provide clear communication around financial policies. This role involves investigating transaction issues, analyzing user feedback to improve billing processes and collaborating cross-functionally with Finance and Engineering teams to enhance system performance and support revenue growth.

This is a one-year contract position based in Singapore.

Job Responsibilities:

• Billing Inquiry Resolution: Serve as the primary point of contact for all user inquiries related to billing, payments, refunds, and subscriptions, providing timely and accurate resolutions via email, chat, and other channels.
• Payment Issue Investigation: Investigate and troubleshoot payment discrepancies, transaction failures, and other billing-related issues by working with internal systems and external payment partners.
• Policy Communication: Clearly communicate financial information and billing policies to users, ensuring they fully understand their subscription details and charges.
• Feedback Analysis: Proactively identify and analyze trends in user payment feedback to recommend improvements to our billing processes, systems, and user experience.
• Cross-functional Collaboration: Collaborate with the finance and engineering teams to address complex billing issues and contribute to revenue-enhancing projects.

Job Requirements:

• Language Skills: Excellent written and verbal communication skills in both Chinese and English, able to handle sensitive financial conversations in a fully bilingual (English and Mandarin) work environment.
• Educational Background: Bachelor’s degree or above, preferably in Finance, Accounting, Business, or related fields.
• At least 1+ years of experience in a billing support, payment operations, or finance-related customer service role.
• Experience in a tech or SaaS company is highly preferred.
• Strong analytical and problem-solving skills with exceptional attention to detail.
• High level of empathy and professionalism when handling sensitive financial conversations.
• Ability to work efficiently in a fast-paced environment and manage a high volume of inquiries.
• High degree of integrity and trustworthiness in handling confidential financial information.

(CEI No: R1223390 | License No: 07C3147)

Salt is acting as an Employment Business in relation to this vacancy.