Client Growth Manager

Ref: JO-2510-357061

South Africa, Cape Town
Client Success & Account Management, Sales
Financial Services
250 - 999 Employees
ZAR 300,000.00 - ZAR 420,000.00 per annum

Environment: Hybrid
Contract Type: Permanent
Starts: ASAP

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Client Growth Manager

A leading South African fintech company is seeking a Client Growth Manager to join its high-performing team. This organization is at the forefront of financial technology, delivering secure, scalable solutions that help businesses grow and thrive in a rapidly evolving digital economy.

Role Overview

As a Client Growth Manager, you’ll be responsible for managing and expanding relationships with a portfolio of financial clients. You’ll take ownership post-onboarding, ensuring clients are activated, engaged, and supported in achieving measurable growth through tailored financial strategies and tools.

Key Responsibilities

Lead post-onboarding activation and ensure all financial systems and channels are fully operational.
Define and implement client-specific growth strategies based on performance, industry trends, and financial goals.
Identify upsell and cross-sell opportunities to increase client value and retention.
Reactivate dormant or underperforming accounts through targeted financial interventions.
Conduct regular business reviews and provide data-driven insights and forecasts.
Collaborate with internal teams to resolve onboarding issues and enhance client experience.
Maintain accurate records and growth forecasts using CRM and reporting tools.

Skills & Experience

Proven experience in Sales, Client Success, or Financial Services.
Fintech experience is essential.
Strong understanding of financial products, payment systems, and business operations.
Familiarity with the retail and hospitality sectors is a plus.
Ability to work independently and manage remote engagements.
Proficiency in CRM platforms and performance tracking tools.