Client Services Manager

Ref: JO-2606-361656

United Kingdom, London
Creative
Design and Creative
250 - 999 Employees
£45,000.00 - £49,000.00 per annum

Environment: Hybrid
Contract Type: Permanent
Starts: ASAP

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Get your hands on some of the UK’s most visible, culture-shaping campaigns, and know your work genuinely makes a difference

Job Title: Client Services Manager
Salary: Up to £49,000
Location: London and Watford (dual-site)
Work Pattern: Hybrid, typically three days in the office

About the Company
Our client is a major UK consumer brand undergoing a significant transformation, with a strong social purpose at its core. They are building a high-performing in-house agency designed to deliver bold, social-first, audience-led creative at scale.

The Role
This is a pivotal role sitting at the heart of a newly established in-house creative studio. You will act as the key interface between brand stakeholders and creative teams, leading the end-to-end delivery of integrated, multi-channel campaigns.
From BAU through to exciting new campaign launches, you will help shape creative output across a portfolio of high-profile, nationally recognised products.

Key Responsibilities

Manage the end-to-end delivery of multi-channel campaigns, from briefing through to production and final delivery
Act as the primary point of contact between brand, creative, production and media teams
Translate client briefs into clear, actionable plans that drive impactful creative work
Oversee timelines, budgets, stakeholder feedback and asset delivery
Build strong relationships with internal teams and external agency partners
Lead campaign reporting, tracking performance and identifying optimisation opportunities
Support reactive and fast-turnaround content without compromising quality

About You

Proven experience in an agency environment, ideally as a strong Account Manager ready to step up or an early-stage Senior Account Manager
Experience delivering integrated campaigns across channels including social, OOH, radio, VOD or TV
Strong understanding of the creative and production process end-to-end
Highly organised, process-driven and confident managing multiple projects simultaneously
Able to balance stakeholder management with creative judgement
A proactive communicator with the ability to build trust across teams

Nice to Haves

Experience working on retail or FMCG-style brands
Exposure to social-first campaigns or fast-paced content production
Understanding of media playout and asset trafficking processes

Benefits

Bonus scheme
Matched pension contributions up to 8.5%
26 days holiday plus additional leave and bank holidays
Private medical cover
Wellness allowance and access to fitness and wellbeing support
Life assurance and enhanced parental leave

Why would you want to join/do the job?
You will work on campaigns seen by millions across the UK, with tangible, real-world impact. This is an opportunity to be part of a growing in-house agency where you can help shape ways of working, influence creative standards, and deliver standout work that contributes to meaningful social outcomes.

*Rates depend on experience and client requirements