CSM – Mid-Market

Role: Customer Success Manager – Mid-Market

Location: Remote, France

Benefits: Stock Options, Healthcare, Pension, Restaurant Tickets

About the Company:

This market-leading SaaS organization empowers marketing professionals to enhance their brand communication strategies. Trusted by top-tier enterprise clients such as Disney, Netflix, Uber, and Coca-Cola.

The Role:

As a Customer Success Manager you’ll manage a portfolio of around 120 mid-market accounts, focusing on retention, development, and revenue growth. Key responsibilities include:

• Building and managing long-term client relationships (C-level to operations).
• Retaining and developing a strong customer portfolio.
• Preventing churn while identifying upsell and cross-sell opportunities.
• Monitoring KPIs and achieving monthly retention and sales growth targets.
• Collaborating closely with Sales, Product, and Marketing teams.
• This is a high-impact role perfect for someone who thrives in a fast-paced, team-oriented environment.

What We’re Looking For

• 3+ years of experience as a Customer Success Manager in a SaaS environment.
• Background in the MarTech industry (preferred).
• Fluent French and English (essential), Spanish is a bonus.
• Proficiency in tools like Salesforce, Planhat, ChurnZero, or Custify is a plus.
• A proactive, results-driven mindset with excellent communication skills.

What’s in It for You?

• Generous benefits package: stock options, healthcare, pension, restaurant tickets.
• The flexibility to work remotely from anywhere in France.
• Opportunity to work with global brands and shape marketing strategies.
• Demonstrated ability to increase customer satisfaction.

*Rates depend on experience and client requirements