Ecommerce Customer Services Operations Executive

UK-based / Hybrid | Full-time

Replacement role

About the Client

We are partnering with a long-established UK consumer health and wellness business with a strong global footprint. The company develops and manufactures natural healthcare products sold across retail, pharmacy, and direct-to-consumer channels in over 50 international markets.

Ecommerce is a key growth channel, with strong activity across Amazon, Shopify (DTC), and TikTok Shop, supported by a complex supply chain and batch-managed product environment.

We are now hiring an Ecommerce & Marketplace Operations Manager to take ownership of end-to-end digital trading and operational performance.

The Role

A highly operational, hands-on role responsible for managing ecommerce execution across:

• Amazon Seller Central (3P – core focus)
• Shopify DTC
• TikTok Shop

You will ensure smooth order flow, strong stock availability, accurate marketplace execution, and a high-quality customer experience.

Amazon is the dominant channel and requires strong Seller Central expertise and operational control.

Key Responsibilities

• Own Amazon Seller Central (3P) operations, performance, and account health
• Manage catalogue accuracy, SKU changes, and compliance requirements
• Monitor KPIs (returns, chargebacks, performance metrics) and drive corrective action
• Oversee Shopify and TikTok Shop fulfilment (pick, pack, ship)
• Own stock management, replenishment, and availability across channels
• Manage customer service issues across ecommerce touchpoints
• Produce regular sales and settlement reporting (Excel / ERP / Amazon)
• Work across ERP systems, Shopify, and Amazon Seller Central
• Support international marketplace and operational transitions

Skills & Experience Required

• Strong experience with Amazon Seller Central (essential)
• Ecommerce operations experience across DTC and marketplaces
• Strong understanding of stock management, fulfilment, and forecasting
• Confident using Shopify or similar platforms
• Strong Excel and reporting capability
• Experience with ERP systems (SAP preferred)
• Strong understanding of Amazon KPIs and marketplace operations
• Able to manage multiple stakeholders in a fast-moving environment

Who You Are

• Hands-on, operational, and highly execution-focused
• Strong problem solver who takes ownership
• Comfortable in fast-changing ecommerce environments
• Highly organised with strong attention to detail
• Confident working across multiple systems and stakeholders
• Able to work independently and deliver under pressure

*Rates depend on experience and client requirements