IT Support Engineer (L1 and L2) – Google Workspace & M365

IT Support Engineer (Level 1-2) – Google Workspace & Microsoft 365

Public Sector Consultancy | Warwickshire

We’re hiring an IT Support Engineer (Level 1-2) to support end users across Google Workspace and Microsoft 365 within a secure public sector environment. This role is ideal for someone with strong customer service skills and hands-on experience supporting users, devices, and modern workplace tools.

Salary: £25,000-£30,000 + bonus + benefits
Clearance: SC cleared (or willing to undergo clearance)
Location: Warwickshire office (Tues-Thurs), WFH Mon & Fri
Hours: Shift-based cover between 07:00-21:00

• Early: 07:00-15:00

• Late: 13:00-21:00

Key Responsibilities

• Provide Level 1-2 end user support across Google Workspace and Microsoft 365.

• Troubleshoot issues relating to user accounts, permissions, email, and applications.

• Support Mac and Windows devices, peripherals, and AV equipment (Logitech, Yealink).

• Manage users, groups, and policies via Google Admin Console and M365 Admin Centre.

• Deliver onboarding/offboarding and guide users on best practices.

• Log, manage, and resolve incidents using ITSM tools, escalating where required.

• Support MDM, SSO, and identity management solutions.

• Diagnose network and connectivity issues (LAN, Wi-Fi, VPN, printers, shared drives).

• Maintain clear documentation and contribute to knowledge base articles.

Required Skills & Experience

• Experience supporting Google Workspace and Microsoft 365 in a corporate environment.

• Strong understanding of admin portals, user management, and security settings.

• Comfortable supporting both Mac and PC users.

• Familiarity with ITIL processes and ticketing systems (e.g. Jira, JumpCloud).

• Experience with Slack/Salesforce and Airtable administration.

• Basic scripting experience (Google Apps Script, PowerShell, or Python).

• Strong communication, customer service, and problem-solving skills.

Key Attributes

• Customer-focused with a proactive mindset.

• Able to work independently and as part of a team.

• Well organised with strong attention to detail.

*Rates depend on experience and client requirements