Onboarding Specialist – Hotels Global Marketplace

Our client is one of the world’s most exciting travel and hospitality platforms and is seeking an experienced Onboarding Specialist to help hotel partners launch and succeed on the platform.

This opportunity is ideal for energetic, customer-focused professionals with experience in Customer Success, Account Management, OTA Account Management, Hotel Technology, or Partner Onboarding.

In this role, you will manage a portfolio of hotel partners, guiding them from sign-up through to go-live. You’ll support onboarding, connectivity and system integrations, partner education, and platform adoption, ensuring a seamless launch experience and long-term success. No day will be the same!

Working closely with hoteliers, General Managers, Revenue Managers, and connectivity partners, you’ll play a key role in driving partner engagement, accelerating go-lives, and helping hotels maximise their performance on the platform.

What We’re Looking For.

• 2-3+ years’ experience in Customer Success, Account Management, Partner Support, Onboarding, or a similar client-facing role
• You’ll be a proactive self-starter with a “get it done” attitude, capable of managing multiple priorities while delivering an exceptional customer experience.
• Experience in hospitality, travel technology, hotel software, OTAs, channel managers, or property management systems highly regarded
• Excellent communication skills, with confidence engaging customers via phone, email, and video meetings
• Most importantly, we’re looking for someone with energy, initiative, and a desire to make an impact in a high-growth environment.

What is on offer

· 12 month FTC (including additional holidays) and may extend or go permanent

· Offering $120K + super

· Step into a leading travel brand to grow your career!

· Hybrid opportunity and including in offsite team meetings

· Fun Collaborative Environment & supportive management

· Straight forward and urgent recruitment process.

We are recruiting this role urgently so apply by sending your resume via APPLY button or if you require further information, please text or call Toni on 0429841882 for confidential discussion.

We’re proud to have won the Best Mid-Sized Recruitment Company to Work For at the 2023 TIARA Recruitment Awards, and to have been finalists, for the second year in a row, in the Client Service and Recruitment Leader of the Year categories! At Salt, our mission is Creating Futures by putting our clients, candidates, partners, and team members at the heart of everything we do. We extend our sincere appreciation to everyone who has contributed to our continued success.

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