Program Operations Manager

Salt is hiring a ‘Program Operations Manager’ focused on scaling operations, process excellence, vendor management, performance analytics, and stakeholder leadership. A strategic and data-driven professional capable of delivering scalable operational solutions and measurable business impact. This is a contract role based in Singapore.

Key Responsibilities:

Operational Excellence & Process Optimization

• Design, standardize, and improve operational processes.
• Develop and maintain SOPs, process maps, workflow documentation, and training programs.
• Identify inefficiencies and implement process re-engineering, automation, outsourcing, consolidation, or service-line rationalization initiatives.
• Establish workflow efficiency scoring frameworks and continuous improvement mechanisms.

Program & Project Management

• Lead operational projects from scoping through execution and adoption.
• Coordinate with cross-functional teams to deliver business objectives.
• Launch and scale solutions that improve efficiency, quality, customer experience, capacity, and cost performance.
• Manage change initiatives across teams, vendors, and regions.

Data Analytics & Performance Management

• Define operational KPIs and success metrics.
• Build dashboards and reporting frameworks.
• Analyze trends in workflow performance, utilization, productivity, quality, and SLA adherence.
• Translate operational data into actionable recommendations and improvement plans.

Vendor & Supplier Management

• Lead supplier selection, onboarding, performance reviews, and business reviews.
• Monitor SLAs, PRDs, quality metrics, and contractual obligations.
• Partner with vendors and internal teams to improve performance and scalability.
• Drive accountability through structured governance and operational reviews.

Stakeholder Management & Influence

• Build relationships with internal stakeholders, leadership teams, and service providers.
• Gather business requirements and align operational strategies to organizational goals.
• Manage escalations, exceptions, and complex operational issues.
• Communicate insights, risks, recommendations, and progress effectively.

Customer & Employee Experience

• Own end-to-end operational experiences.
• Improve processes that impact customers and employees.
• Reduce friction, simplify workflows, and improve service delivery.
• Identify recurring issues and eliminate root causes.

Minimum Requirements

• 5+ years of experience in operations, program management, business operations, process improvement, vendor management, or a related function.
• Proven experience leading operational improvement initiatives, process optimization, and workflow standardization.
• Experience managing cross-functional projects from planning through execution and implementation.
• Strong analytical skills with experience defining KPIs, interpreting operational data, and developing performance dashboards.
• Experience using data visualization and reporting tools such as Excel, Power BI, Tableau, Looker, or similar platforms.
• Demonstrated experience managing vendors, suppliers, outsourcing partners, or service providers, including performance reviews and SLA management.
• Strong stakeholder management skills with the ability to influence and collaborate across multiple teams and organizational levels.
• Experience developing SOPs, process documentation, training materials, and operational governance frameworks.
• Ability to manage multiple priorities in a fast-paced, ambiguous, and rapidly changing environment.

Apply now!

To explore other process and project management job in Singapore, feel free to connect with our team to learn more.

(CEI No: R1223390 | License No: 07C3147)

Salt is acting as an Employment Business in relation to this vacancy.