Project Success Manager
Ref: JO-2601-358810
- United Kingdom, London
- Client Success & Account Management, Sales
- IT
- 10 - 49 Employees
- £60,000.00 - £70,000.00 per annum
- Environment: Hybrid
- Contract Type: Permanent
- Starts: 2026-03-02
Job Title: Project Success Manager (Construction Technology)
Location: London / Hybrid (UK & Ireland Travel)
The Company:
* A leading European construction technology provider delivering digital solutions that transform project delivery across the built environment.
* Established presence across major contractors, developers, and fit-out specialists, supporting complex residential and commercial projects.
* Experiencing significant UK growth, with a strong customer base already in place and a clear land-and-expand strategy.
* Highly collaborative environment where customer success, operational adoption, and real project outcomes drive expansion rather than traditional sales.
The Role:
* Act as the key driver of on-site adoption and operational success across strategic UK accounts, ensuring the platform becomes embedded in day-to-day project delivery.
* Work directly with project teams (site, commercial, and delivery stakeholders) to standardise workflows, improve quality processes, and digitise construction coordination.
* Partner closely with Solutions Specialists and technical teams to translate real project challenges into practical, scalable usage.
* Focus on deepening engagement within existing customers rather than new business – preparing the ground for long-term expansion.
* Spend significant time on live construction projects across the UK & Ireland, influencing behaviours, supporting change management, and demonstrating measurable value.
The Requirements:
* Background within construction delivery – e.g. Project Manager, Site Manager, Package Manager, Quality Manager, or similar – with circa 3-6 years’ experience on projects.
* First-hand understanding of the realities of site coordination, programme pressure, and project workflows.
* Passion for how technology can improve construction – someone motivated by changing the status quo, not maintaining it.
* Experience using construction software such as digital field tools, CDE platforms, QA/snagging solutions, or project controls technology (user-side experience essential).
* Comfortable engaging multiple stakeholders on-site and confidently leading conversations around process change and operational improvement.
* Proactive, solutions-oriented mindset with empathy for project teams navigating transformation.
* Willingness to travel regularly to projects across the UK & Ireland (hybrid working with minimal office requirement).
The Process:
* 1st: Introductory video interview (experience, mindset, and approach to construction transformation).
* 2nd: Deep-dive discussion with regional leadership focused on project experience and problem-solving scenarios.
* 3rd: Final interview exploring stakeholder engagement style and alignment to long-term customer success strategy.
*Rates depend on experience and client requirements
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