Risk and Requirements Customer Service Specialist

Salt is looking to hire a Customer Service Specialist (Risk & Compliance) a global technology company in Singapore for 12 months & renewable contract role.

Description:

• Sensitive Inquiry Management: Act as the first point of contact for sensitive user requests related to data privacy (e.g., GDPR, CCPA), account security, and other compliance matters.
• Legal & Compliance Coordination: Manage and respond to legal inquiries and information requests in close collaboration with the legal team, ensuring all actions are compliant.
• Request Handling: Handle general and special user requests, user platform requests and suggestions for product features, requests that exceed the scope of standard support categories, or requests involving high complexity.
• Process Improvement: Develop and refine internal processes for handling sensitive issues to improve response efficiency and reduce risk..

Qualification:

• Language Skills: Excellent written and verbal communication skills in both Chinese and English, capable of professional and precise communication in a fully bilingual (English and Mandarin) work environment.
• Bachelor’s degree or above. A degree in Law, Business, Public Policy, or a related field is a plus.
• Experience Requirements: Work experience in risk management, compliance, legal support, or handling sensitive/escalated customer issues is preferred.
• Exceptional judgment and the ability to make sound decisions in ambiguous situations.
• Outstanding attention to detail and the ability to follow complex procedures with precision.
• Certified knowledge of data privacy regulations (e.g., CIPP).
• Experience in a paralegal or legal assistant role.

CEI No: R1659595 / EA No: 07C3147

Salt is acting as an Employment Business in relation to this vacancy.