Customer Success Manager

Strategic Customer Success Manager (Remote)

Company Overview:

Salt are delighted to be partnering with an AI Marketing Measurement Data & Analytics Company that specializes in providing cutting-edge solutions to enterprise customers.Thier data-driven approach and advanced analytics tools empower businesses to optimize their marketing strategies, maximize ROI, and drive sustainable growth. As a leader in our industry, we are dedicated to delivering exceptional value to our clients through innovation and expertise.

Job Description:

My client is looking for a talentinged Strategic Customer Success Manager to join our dynamic team. As a Strategic Customer Success Manager, you will play a crucial role in ensuring the success and satisfaction of our enterprise customers. You will collaborate closely with our clients, understand their business goals, and leverage your expertise in digital marketing to drive value and achieve mutual success.

Responsibilities:

• Serve as the primary point of contact for a portfolio of enterprise customers, building strong relationships based on trust and understanding.
• Develop a deep understanding of each client’s business objectives, marketing strategies, and challenges.
• Consult with clients to identify opportunities for leveraging our AI marketing measurement data and analytics solutions to drive business growth and optimize marketing performance.
• Provide strategic guidance and best practices on leveraging our platform to achieve marketing goals, improve customer acquisition, and increase customer retention.
• Collaborate with cross-functional teams, including Sales, Product, and Data Science, to ensure seamless implementation and ongoing support for our clients.
• Proactively identify potential issues or roadblocks and provide timely solutions to ensure customer satisfaction and success.
• Conduct regular business reviews with clients to track progress, identify areas for improvement, and recommend strategies for optimization.
• Stay up-to-date with industry trends, emerging technologies, and digital marketing best practices to provide thought leadership and strategic insights to clients.

Requirements:

• Bachelor’s degree in Marketing, Business, or a related field.
• Proven experience as a Customer Success Manager or in a similar strategic account management role.
• Strong background in digital marketing, with a deep understanding of various marketing channels, campaign optimization, and analytics.
• Excellent communication and presentation skills, with the ability to effectively convey complex ideas and strategies to both technical and non-technical stakeholders.
• Strong analytical mindset and ability to use data-driven insights to guide decision-making.
• Demonstrated ability to build and maintain strong client relationships, with a focus on customer success and satisfaction.
• Self-motivated, proactive, and able to work independently in a remote work environment.
• Experience working with enterprise-level clients is a plus.

Location:

This position is based remotely, allowing you to work from the comfort of your own home or preferred workspace. We offer a flexible work schedule and a supportive, collaborative virtual work environment.

Join our team and be part of a company that is revolutionizing AI marketing measurement data & analytics. If you are passionate about digital marketing, and customer success, and want to work with top-tier enterprise clients, we would love to hear from you.