Customer Success Manager – Spain

COMPANY

My client is a leading global online learning Saas platform for primary school mathematics and is utilised by millions of students, teachers, and parents in 100+ countries. They have over $50MUSD invested into the business and have won several awards including numerous CODiEs, Academics’ Choice and Edtech Digest.

They are looking for an exceptional Customer Success Manager for their Spanish division, where you will be responsible for managing the ongoing relationships with existing customers, assuring customer satisfaction and maximising retention.

THE ROLE

This is an fantastic opportunity for someone who is highly motivated, has a clear passion for building a high growth start-up, and loves to build relationships.

My client prides themselves on having a fun and dynamic team culture and is made up of 150 employees globally.

They offer a quick and clear progression path in a fast-learning environment, and success in the role will open opportunities to take on more responsibility within Europe, or internationally.

RESPONSIBILITIES

Onboarding teachers and classes, providing them with all the appropriate information and support they need to get started on the platform

Training and Support. to local customers both onsite and online, to ensure they can use the full features

Check and send regular usage reports to customers to ensure constant engagement and proactively seek opportunities to be in contact and provide support.

Proactively monitor licence usage and upsell additional licences being used.

Ensure maximum renewals yearly both by school number and value, with a goal of maximising revenue and annual retention.

Run regular webinars to train teachers on the basics and the advanced features of the platform

The successful candidate will take initiative and come up with ideas on how to maximise retention of their portfolio.

Keep up to date with, and confidently know, all aspects of the website.

Generate invoices for renewals and upsell licence invoices.

Attend conferences

REQUIREMENTS

2+ years’ experience in customer success, with proven measurable results.

Must be based in Spain

Strong consultative skills and “can do” attitude.

High-level of proficiency in the English and Spanish language, both written and spoken.

High energy, happy, always smiling, motivated and driven to succeed.

At least an intermediate level of Excel is essential.

Confidence in using different computer programs (training provided).

BENEFITS

Excellent remuneration, including commission on renewal percentage.

Award-winning leadership: founder and leadership team successfully built and exited multiple high-growth tech businesses

Exposure to a high growth tech business, rapidly expanding globally.

If you are interested in this position, please apply, or email me directly to jcassar@welovesalt.com