Manager – Account Management – SaaS Platform – Central London

The Company:

A UK-based high-growth SaaS business with a global presence who are rapidly hiring. Gaining some serious momentum in the market they have secured a large round of investment and boast an ambitious growth strategy. Many bright minds within this company makes for a unique culture of inquisitive and driven individuals who are building an exciting and progressive technology business!

The Role:

Thanks to continued growth and success, a new opening has arisen for a manager to lead the UK account management/relationship management team from their London head office. The account management team are commercially driven with primary responsibility for maximising customer revenues through up-sell and cross-sell.

Responsible for leading a growing team, key tasks will include:

• Track and be accountable for overall UK customer base and associated revenue numbers
• Coach, support and train your team in relationship management and sales methodologies
• Work with your team to identify and develop opportunities to grow monthly recurring revenue
• Inspire, lead and create a positive and high performance culture and commercial environment
• Own your teams metrics & performance, ensuring accurate data is recorded on Salesforce and report upwards as appropriate
• Recruit and build an awesome team of account managers

Your Profile:

• The successful Manager of Account Management will naturally have a proven aptitude for relationship management and high performance cultures and will most likely bring the following skills/experience:
• Proven experience leading a team of account managers, relationship managers, customer success managers or client success (with a commercial focus on up-sell)
• Experience working for a SaaS business or technology organisation with a customer base of SMB/SME & mid-market customers would be beneficial
• You are an advocate for numbers and metrics in managing your team and can intelligently identify areas for improvement
• Ability to inspire trust and confidence in order to coach and develop your team
• Prepared to go the extra mile and get the job done

To be considered for this fantastic opportunity, please submit your CV to garnison@welovesalt.com in the first instance.

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