Investigator

We are looking for an investigator to join a public sector organisation that is making a difference in the community.

About the Role:

• Staring January 2027
• CBD Office, close to Britomart
• Permanent position, 40 hours per week
• $75,000 – $82,000 depending on experience

Sitting with a collaborative supportive team environment, this role is focused on the investigation and report writing of complaints within a regulated industry

Day to Day:

• Manage a caseload of complex investigations, ensuring matters progress efficiently and within agreed timeframes.
• Gather, analyse and assess information from a range of sources to identify key facts, evidence and findings.
• Build strong relationships with complainants, subject matter experts, service providers and other stakeholders throughout the investigation process.
• Prepare clear, well-structured investigation reports and recommendations for review by senior decision-makers.
• Handle sensitive and emotionally challenging matters with professionalism, empathy and sound judgement while balancing multiple priorities.

About you:

You’ll bring a strong investigative mindset, excellent analytical skills, and the ability to navigate complex matters with confidence and professionalism. Whether your experience comes from investigations, complaints, regulatory, compliance or similar environments, you’ll be a strong communicator with a talent for turning complex information into clear, well-reasoned outcomes.

You will bring:

• Must have 1+ years experience in investigations or complaints from regulatory or compliance environments.
• Strong analytical skills with the ability to assess evidence and identify key facts.
• Proven experience writing clear, evidence-based reports.
• Confident communicator with strong stakeholder engagement skills.
• Resilience and ability to manage complex, sensitive content.

Benefits:

• Flexible working hours with core hours 830am – 5pm
• Hybrid working: 3 Days in office, 2 from home
• Discounted Southern Cross Health Insurance
• Supportive Purpose-driven team culture

Please note, only applicants based in Auckland that hold valid working rights will be considered.

We’re proud to have been finalists for 2023 RCSA Awards in the Excellence in Client Service and Excellence in Candidate Care categories, and finalist for a 2023 SEEK Annual Recruitment Award in the Large Recruitment Agency of the Year category. At Salt, our mission is Creating Futures by putting our clients, candidates, partners, and team members at the heart of everything we do. We extend our sincere appreciation to everyone who has contributed to our continued success.