Senior Customer Success Manager – German-speaking

The Company

A scale-up technology business at the forefront of innovation, this SaaS vendor is currently rapidly expanding across the world. Their pioneering enterprise technology is used by an ever-expanding list of global customers, thanks to the ongoing adoption of remote working and collaboration. The company offers a fast-paced start-up working environment with excellent opportunities for personal development and career progression.

The Role

Having undergone considerable growth in their customer base across Europe, a new opening has arisen for an experienced CSM with fluency in German to join the team as a trusted advisor and relationship manager with a portfolio of key accounts. The Customer Success Manager is a key role in the business, responsible for ensuring customer retention and success:

• Responsible for a varied portfolio of customers, ensuring that each customer is gaining maximum value from the solution
• Influence future lifetime value through increased product adoption, customer satisfaction and overall health scores
• Relationship management: oversee the relationship and create trust with key customer stakeholders through providing strategic value-add solutions
• Review meetings, creating roadmaps and strategy review
• Identify ways to improve services and feedback product suggestions internally

About You

The Customer Success Manager will most likely bring the following skills and experience:

• Previous experience in a B2B customer-facing role such as customer success, client success, account management, relationship management, client services, customer experience or consulting
• Fluency in German is required
• A “customer first” mindset with the ability to build relationships with a range of different stakeholders within your portfolio
• Passionate about customer success: strategic & analytical whilst being customer-centric in everything you do
• An effective team-player: you can implement new ideas and gain buy-in from your colleagues across the business
• Energetic and highly-motivated personality with a strong desire to work in a dynamic tech start-up environment